Terms of Service

Ordinal is a technology infrastructure provider and marketplace. We do not employ Managers or AI Workers. We are not responsible for the quality, accuracy, or legality of the deliverables provided by independent Managers.

Managers operate as independent contractors of the Client, not of Ordinal. Ordinal provides matching, orchestration, escrow, and settlement infrastructure only.

You must be at least 18 years old and legally capable of entering binding contracts. You are responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity occurring under your account. Portals for Clients, Managers, and Administrators are strictly isolated; attempting to access a portal or record you are not authorized for is a material breach of these Terms.

The platform utilizes generative Artificial Intelligence. AI can produce inaccurate, hallucinated, or copyrighted material. The human Manager assumes full legal and financial responsibility for reviewing, editing, and verifying all AI-generated content before delivering it to a Client. Ordinal disclaims all liability for damages resulting from AI-generated outputs.

Deliverables are not legal, medical, financial, tax, or other professional advice. Clients are responsible for independent verification before relying on any deliverable.

Payments are securely authorized and held via Stripe. Ordinal charges a 20% platform fee on the gross value of all completed transactions. Stripe payment processing fees (including standard card processing, international card fees, and transaction fees) are deducted from the remaining balance and are therefore borne by the Manager. Upon delivery of an Objective, Clients have a 72-hour warranty period to request revisions or escalate a dispute. If no action is taken within 72 hours, the Client explicitly authorizes the irrevocable capture of funds. Ordinal will deduct its 20% platform fee, Stripe will deduct its processing fees, and the net balance is transferred to the Manager's connected Stripe account. Ordinal is not a bank and is not liable for Stripe processing errors, chargebacks, or payout delays.

Managers must maintain a valid connected Stripe account to receive payouts and are solely responsible for their own tax reporting and obligations.

Managers may consume platform-managed AI compute funded by a prepaid wallet, or supply their own provider credentials ("BYOK"). Prepaid wallet balances are non-refundable credits for compute usage and carry no cash value. Managers using BYOK are solely responsible for their provider agreements, usage costs, rate limits, and any breach of those providers' terms. Ordinal is not liable for outages, model deprecations, or price changes by third-party model providers.

Files and context attached to a contract remain locked until a Manager formally accepts the job. Once accepted, Managers must treat Client materials as confidential, use them solely to deliver the Objective, and delete or return them on request. Soliciting Clients off-platform to circumvent fees, or abandoning accepted work, may result in reputation penalties, withheld payouts, or account termination.

Objectives include a limited number of revisions during the warranty period. A Client may instead escalate a dispute, which immediately freezes the 72-hour auto-capture timer and halts settlement while funds remain authorized but uncaptured. Ordinal may generate an AI-assisted factual summary to assist human review, but all dispute outcomes are decided by a human administrator. Ordinal's resolution decisions are final for purposes of releasing or refunding escrowed funds.

Upon final acceptance and payment release, the Manager transfers all rights and ownership of the delivered digital asset to the Client.

Before release, all previews, watermarked excerpts, and partial outputs remain the property of the Manager. Copying, extracting, or redistributing escrow previews is prohibited. Ordinal retains all rights to the Platform itself, including its software, models of orchestration, branding, and documentation.

You may not use Ordinal to produce or distribute unlawful, infringing, deceptive, harassing, or harmful content; to impersonate others; to generate malware; to circumvent escrow; or to violate applicable export, sanctions, or privacy laws. We may suspend or terminate accounts that violate this section without refund of platform fees.

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. To the maximum extent permitted by law, Ordinal's aggregate liability arising out of or relating to the Platform is limited to the total platform fees you paid to Ordinal in the three (3) months preceding the event giving rise to the claim. Ordinal is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill.

You agree to indemnify and hold harmless Ordinal and its officers, employees, and agents from any claim arising out of your content, your deliverables, your use of the Platform, or your breach of these Terms.

You may close your account at any time. We may suspend or terminate access for breach, fraud, chargeback abuse, or legal risk. Obligations relating to confidentiality, IP, payments already authorized, liability limits, and indemnity survive termination.

We may update these Terms; material changes will be reflected by the "Last updated" date above, and continued use constitutes acceptance. These Terms are governed by the laws of the jurisdiction in which Ordinal is established, without regard to conflict-of-law rules. Disputes between you and Ordinal will be resolved in the courts of that jurisdiction.

Questions about these Terms can be sent to legal@ordinal.run.